Refund and Returns Policy

Overview

Laura Felicity’s Refund and Returns Policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be returned in the original packaging.

If you are not completely happy with your purchase, return the goods in its original packaging within 30 days from the date on the delivery note. Please state the reason for return. Laura Felicity will issue you with a full refund for the purchase price, or exchange if required.

The return address will be on the delivery note. All items must be returned with a proof of postage requirement.

All products must not be returned without prior arrangement. Refunds are strictly limited to the replacement of defected goods.

If you have purchased wallpaper, please check for any faults before hanging. If a fault is found please contact [email protected], or call (0) +447835 200005.

Laura Felicity cannot be held responsible for any faults found during the hanging of wallpaper and will not accept refunds or exchanges after this process has begun.

Defected Goods

Defected goods must be reported within 48 hours of delivery. If your goods are faulty on delivery, you are entitled to a refund or exchange provided you have contacted Laura Felicity via email or telephone, and it is agreed for the goods to be returned.

All goods should be returned in its original packaging and securely sealed within 30 days for a full refund. All items must be returned with a proof of postage requirement.

If you have purchased wallpaper, please check for any faults before hanging. If a fault is found please contact via email [email protected], or telephone (0) +447835 200005.

Laura Felicity cannot be held responsible for any faults found during the hanging of wallpaper and will not accept refunds or exchanges after this process has begun.

Damaged wallpaper during installation is exempt from being returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded, but can be exchanged.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

Shipping returns

To return your product, the return address will be on the original delivery note.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.