Retail/Shop Terms & Conditions

The term “purchase” will relate to one or more items selected.

POLICY
Here at Laura Felicity Design we want to make sure the customer is happy with their purchase, and the process of buying to receiving your product is easy and hassle free. If you have any queries, questions or complaints, please do not hesitate to get in contact at info@laurafelicity.co.uk.

PRICING
All pricing shown on www.laurafelicity.co.uk are in Pound Sterling (GBP). The pricing of Laura Felicity Design’s products may vary from other stockists.
Products from www.laurafelicity.co.uk can be ordered via the online shop www.laurafelicity.bigcartel.com, email or telephone. We accept PayPal, cheques and BACS transfers. When making a payment by cheque, please make sure you write your cheque guarantee card number, guaranteed amount and expiry date of your card on the back of the cheque. Cheques will require 5 working days for clearance before your purchase order is dispatched.
Similar rules are required with BACS transfers. Please allow 3-5 working days for the bank transfer to occur. Purchase orders will be dispatched once the payment has been received and cleared.
All information regarding cheque payment and BACS transfers are stated in a confirmation invoice once your order has been placed.

DELIVERY
Delivery is free of charge to the UK and has been included within the price of each product. If ordering through Laura Felicity Design’s online shop the total delivery amount will be calculated at the Checkout stage. Orders placed via email or telephone will receive confirmation via an emailed invoice with a summary of the purchase, delivery cost, and the overall total.
For purchases both online or via telephone or email, customers will receive a confirmation email and invoice stating the delivery dispatch date.
Delivery costs depend on the size and weight of the purchase, and may vary accordingly when dispatching Overseas.
Delivery is made through Royal Mail or a registered courier. The goods will be delivered to the address provided by the customer. To avoid any incorrect or delayed postage, please ensure all your address details are correct. Laura Felicity does not take any responsibility for any lost, incorrectly addressed, or delayed purchases.
Before purchases are sent out, Laura Felicity Design checks and double checks each order is sent out in 100% perfect condition. If, when the goods arrive, the product seems damaged, please let us know within 48 hours of receiving. Laura Felicity Design cannot be made responsible for any products that are faulty or damaged after these 48 hours.

LEAD TIMES
Due to the time to make each product, lead times are 1-2 weeks for standard items, if they are not in stock.
The Laura Felicity Design screen printed wallpapers, lampshades, and ceiling shades and are made to order and therefore have a 15-20 working day window, which gives Laura time to make and prepare the purchase, and dispatch without any disappointment in terms of the customer.  This may differ depending on the size of the order and what the order entails.
All cushions and small homeware gifts from Laura Felicity Design’s range will be dispatched within 3-5 working days, dependent on stock levels.
Depending on the size of the order, the time scale of making and delivering may vary. However, if there is an urgent requirement for an order, we will do everything we can to meet your order needs. All Laura asks from the customer is to let Laura Felicity Design know prior to ordering and check our current lead time.
Overseas orders are accepted and delivery charges will be quoted upon receipt of your order. Charges may vary and will be added onto the confirmation email once the purchase order has been made.  Please contact us for a quote in advance of placing your order.

RETURNS
If you are not completely happy with your purchase, simply return the goods in its original packaging within 10 working days from the date on the delivery note. We will issue you with a full refund for the purchase price or exchange if required.
The return address will be on the delivery note. Please state the reason for return. All items must be returned with a proof of postage requirement.
All products must not be returned without prior arrangement. Refunds are strictly limited to the replacement of faulty goods.
If you have purchased wallpaper, please check for any faults before hanging. If a fault is found please contact info@laurafelicity.co.uk.
It is advised to order wallpaper samples before purchasing rolls of wallpaper.
Laura Felicity Design cannot be held responsible for any faults found during the hanging of wallpaper and will not accept refunds or exchanges after this process has begun.

DEFECTED GOODS
Defected goods must be reported within 48 hours of delivery.  If your goods are faulty on delivery, you are entitled to a refund or exchange provided you have contacted us via email or in writing, and we agree the goods should be returned.
All goods should be returned in its original packaging and securely sealed within 10 days for a full refund.  All items must be returned with a proof of postage requirement.
If you have purchased wallpaper, please check for any faults before hanging. If a fault is found please contact us at info@laurafelicity.co.uk.  It is advised to order wallpaper samples before purchasing rolls of wallpaper.
Laura Felicity Design cannot be held responsible for any faults found during the hanging of wallpaper and will not accept refunds or exchanges after this process has begun.

PRODUCT DESCRIPTION
All information and photographs contained within www.laurafelicity.co.uk, or any other given information we dispatch are approximate.
Before purchasing any of Laura Felicity Design’s wallpaper, it is advised to purchase a wallpaper colour sample to ensure the colour is right for you, which are available to purchase from the online shop.
Everything at Laura Felicity Design is hand printed and handmade, therefore slight alterations of colours and dimensions may occur. Colours are mixed up and dimensions are measured to be as accurate as possible, to that of the displayed item. However the product the customer receives may not be a 100% match to the product pictured or sample provided.
Bespoke Commissions
All of our designs can be made to the customer’s specification.  Bespoke patterns can also be designed and specific colours can be made for the client.  To discuss a commission please get in contact for advice and a quote.  Additional terms apply to contract projects.

PRIVACY
Laura Felicity Design is fully committed to your privacy needs. We do not keep any card details; only records of purchase orders. Laura Felicity Design does not disclose any information to third parties, including information received from our mailing list.
All copyright of images, designs and text on www.laurafelicity.co.uk belongs to Laura Felicity, and must not be copied or reproduced without Laura Felicity Design’s authority.

DUTIES AND TAXES
All goods are the purchaser’s responsibility in terms of any duties and/or taxes at the point of entry into the designated country. Laura Felicity Design does not accept any responsibility for any delay in clearing products at customs.

WORKSHOPS
Laura Felicity Design’s organised events, Hen Parties and Corporate Team building workshop payments are to be paid in full before the date of the workshop. Workshop payment can be made via invoice (Corporate Team Building workshops specific), BACS, or cheque made out to Laura Felicity Milligan. Please revert to the ‘Pricing’ section of the Terms & Conditions for further information.
Workshop payments will be fully refunded to clients up 7 days before the event. From 7 days up to 48 hours before the workshop, a 20% commission fee will be deducted from the cancelled workshop space/event.
If a workshop space or event is cancelled 48 hours or less before the workshop takes place, no refund will be made to the client, with full payment to be kept by Laura Felicity Design.
The option to reschedule a date for the organised events, Hen Parties and Corporate Events can be discussed with Laura Felicity Design up to 7 days before the workshop takes place, simply get in touch. Payments will be transferred over to this new date, and cancellation/refund terms still apply to this new date, as mentioned above.